How to Refuse Amazon Delivery?

Ever found yourself stuck with an Amazon package you didn’t want? Whether it’s a mix-up in your order, a duplicate item, or a sudden change of mind, dealing with unwanted Amazon deliveries can be puzzling. This guide is here to clear up the confusion.

We’ll walk you through the basics of refusing an Amazon delivery, from the moment you decide you don’t want the package to the final steps of ensuring it’s returned properly. Our goal is to make your online shopping experience as smooth and trouble-free as possible.

Getting a package you don’t need can be frustrating. But with a few smart steps, you can handle these situations like a pro. By understanding how to effectively refuse an Amazon package, you ensure that your online shopping stays convenient and enjoyable.

The process of refusing an Amazon delivery might seem daunting at first, but with the right knowledge, it’s a smooth and straightforward journey. In a world where online shopping is the norm, being equipped with this knowledge is not just beneficial; it’s essential.

How to Refuse Amazon Delivery Pick Tracking

Recognizing Your Reason for Refusal

Change of Mind

Sometimes, we make purchases on impulse or find a better deal after clicking ‘Buy Now’. Amazon understands this and often provides a grace period to cancel an order before it ships.

Incorrect or Damaged Items

Receiving an incorrect, damaged, or defective item can be frustrating. In these cases, refusing the delivery is not just a preference; it’s a necessity to ensure you get the value you paid for.

Special Considerations

Third-Party Sellers

Dealing with third-party sellers on Amazon can be different. It’s crucial to understand their specific return policies, which might vary from Amazon’s standard procedure.

Large or Bulky Items

For oversized items, Amazon might arrange a pick-up, making the return process more convenient.

Read Also: What does it means “Amazon Package Delayed In Transit”?

How to Cancel an Order Before It Ships?

Understanding the Window of Opportunity

  • Time Frame: Amazon allows order cancellations until they reach the shipping process. This window can vary, so acting swiftly is key.

Steps to Cancel

  1. Access Your Account: Log into your Amazon account and navigate to ‘Your Orders‘.
  2. Find the Order: Locate the order you wish to cancel and check its status.
  3. Cancel the Order: If the order hasn’t shipped, you’ll find an option to ‘Cancel Items’. Select this and follow the prompts to confirm.

How to Refuse Delivery of a Package That Has Already Shipped?

Refusing Delivery at Your Doorstep

  • Refusal at Delivery: If the package arrives, you can refuse it directly with the delivery person. It will be returned to Amazon, and you’ll get a refund.

If You Missed the Delivery

  1. Unopened Packages: If the package was left at your address, simply don’t open it.
  2. Return Process: Use Amazon’s Online Return Center to create a return label and send it back.

How to Return a Package That You Already Received?

Starting the Return Process

  1. Visit the Return Center: Go to Amazon’s Online Return Center and find the order you want to return.
  2. Choose a Return Option: Select the reason for return and choose the preferred return method (drop-off, pick-up, etc.).

Preparing the Package

  • Packaging: Ensure the item is in its original packaging and condition.
  • Attach the Label: Attach the return label securely to the package.

Completing the Return

  • Drop-off or Pick-up: Follow the instructions for your chosen return method.
  • Refund Processing: Once Amazon receives and inspects the return, they will process your refund.

What Happens If You Say No to an Amazon Package?

When You Tell the Delivery Person ‘No Thanks’

  • Refusing at Your Door: If you’re at home when the package arrives and you know you don’t want it, just tell the delivery person you’re refusing the package. They’ll take it back, and Amazon will process your refund.

If the Package Was Left for You

  • Returning an Unopened Package: If you find the package at your door and you haven’t opened it, you can still send it back. Just stick a return label on it and drop it off at a return location.

Reasons to Turn Down an Amazon Delivery?

Why You Might Not Want the Package?

  • Mistaken Orders: Sometimes, we click ‘buy’ too quickly and end up ordering the wrong thing.
  • Better Deals Elsewhere: Maybe you found a better price for the same item somewhere else.
  • Damaged or Wrong Items: If you get something broken or not what you ordered, you’d naturally want to send it back.

How to Keep Unwanted Amazon Orders Away?

Stopping Unwanted Packages Before They Arrive

  • Keeping an Eye on Your Orders: Regularly check what you’ve ordered. If you spot a mistake, act quickly to cancel it before it ships.
  • Setting Up Your Preferences: Make sure your Amazon account settings reflect what you want and don’t want.

Handling Orders You Didn’t Make

  • For Accidental Orders: If you or someone with access to your account made an accidental order, you can usually cancel it before it ships.
  • Avoiding Scams: Be cautious of orders you don’t recognize. They could be scams or mistakes.

My Personal Experience

As the author of Pick Tracking, I want to share an incident that happened to me not too long ago. It’s a story about a forgotten Amazon Subscribe & Save order that turned into a bit of a scramble.

Here’s what happened: I had set up an order for several items, including a massive 25-pound bag of organic flour and a bulk case of Clorox wipes.

Honestly, it completely slipped my mind until I got an email from Amazon saying my order was about to ship. That’s when I realized I didn’t need these items anymore, and the urgency hit me.

I immediately logged into my Amazon account, my heart racing a bit, and went straight to the “Your Orders” section. There, I found the ‘Cancel items’ option and clicked it, hoping it wasn’t too late. Amazon sent me a message saying the items were already on their way, but they would try to stop the shipment.

To my relief, a few days later, I got an email from Amazon confirming that they had indeed managed to cancel my order, and that I would get my money back.

So, this experience left me wondering: how does Amazon handle such last-minute cancellations? And what should you do if you find yourself in a similar bind? Let’s delve into the process of refusing an Amazon delivery and the steps you can take.

How to Get Amazon Refunds After Refusing Amazon Delivery?

Refusing an Amazon delivery can lead to questions about the refund process. Here’s a straightforward guide to help you understand and navigate the refund process after refusing an Amazon delivery.

Step 1: Refuse the Delivery

  • Direct Refusal: If you are present at the time of delivery, simply tell the delivery person that you are refusing the package.
  • Unopened Package: If the package was left at your doorstep and you haven’t opened it, you can still refuse it by not accepting it and arranging for a return through Amazon’s website.

Step 2: Return the Package (If Applicable)

  • Using Amazon’s Online Return Center: If you’ve ended up with the package, visit Amazon’s Online Return Center to initiate a return. You’ll need to print a return label and prepare the package for return.
  • Drop-off: Take the package to an authorized drop-off location with the return label attached.

Step 3: Track Your Refund

  • Check Your Email: Amazon will send you an email confirmation once they receive the returned package.
  • Monitor Your Account: Keep an eye on your Amazon account and your bank account. Refunds typically are processed within a few days after the return is received but can take up to two weeks.

Step 4: Contact Amazon If Necessary

  • Customer Service: If you haven’t received a refund within a reasonable timeframe, contact Amazon’s customer service for assistance. They can provide updates on the status of your refund.

Important Points to Remember

  • Refund Method: The refund will generally be issued to the original payment method used for the purchase.
  • Refund Timeframe: The time it takes for the refund to be processed can vary depending on the payment method and Amazon’s processing time.
  • Restocking Fee: In some cases, especially with certain types of products or order conditions, Amazon might deduct a restocking fee from your refund.

By following these steps, you can efficiently navigate the process of receiving a refund after refusing an Amazon delivery. Remember, prompt action and clear communication with Amazon are key to a smooth refund process.

FAQs on Refusing Amazon Deliveries

Can I refuse a delivery from Amazon?

Yes, you can refuse a delivery from Amazon. If you’re present when the delivery arrives, you can simply tell the delivery person that you’re refusing the package. If the package is left at your doorstep and you haven’t opened it, you can return it using the Online Return Center on Amazon’s website.

How do I stop Amazon from delivering my package?

To stop a package from being delivered, you’ll need to act quickly before it’s shipped. Log into your Amazon account, go to ‘Your Orders’, find the order you want to stop, and select ‘Cancel items’ if the option is available. If the package is already in transit, contact Amazon customer service for assistance.

Can I refuse a delivery order?

Yes, you can refuse a delivery order. If you’re at home when the package arrives, you can directly tell the delivery person that you don’t want the package. If you’re not at home or the package is left at your doorstep, you can return it unopened via Amazon’s Online Return Center.

What happens if I don’t accept Amazon delivery?

If you don’t accept an Amazon delivery, the package will either be returned to Amazon or held at a nearby delivery station for you to pick up, depending on the courier’s policy. If the package is returned to Amazon, you’ll typically be issued a refund once the return is processed. If it’s held at a delivery station, you might need to arrange for a pick-up or redelivery.


Refusing an Amazon delivery, while seemingly complex, can be handled efficiently with the right knowledge. Whether it’s a simple change of mind, an incorrect item, or dealing with third-party sellers, this guide provides a comprehensive and easy-to-follow roadmap.

Remember, the key to a hassle-free refusal or return lies in understanding the policies, acting promptly, and communicating effectively with Amazon’s customer service. Embrace the world of online shopping with confidence, knowing you’re fully equipped to handle any delivery challenges that come your way.

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