Cainiao Tracking

Cainiao Tracking provides an advanced and comprehensive online tracking tool that plays a pivotal role in the logistics and shipment industry. Developed by Cainiao Network, Alibaba Group’s logistics arm, this tool is designed to offer real-time updates on the status of shipments across the globe. With the integration of Pick Tracking technology, Cainiao acts as an official shipment company tracking status provider, enabling both businesses and consumers to track and trace shipments, including air freight, cargo, airline freight, and courier services, using unique tracking numbers.

Cainiao Tracker (Order/Status)

Picktracking also offers a shipping calculator for shipping and courier companies and customers to get costs from the sending area to the delivery area.

About Cainiao Tracking

Cainiao Network, a subsidiary of Alibaba Group, is a global logistics company that aims to enhance the efficiency of delivery services and improve customer experience in e-commerce. Established to address the challenges of China’s logistics sector, Cainiao has grown into a major player in the global logistics industry, leveraging big data and technology to optimize shipping routes, reduce delivery times, and lower costs.

The official Cainiao website offers a wealth of information, including tracking services, logistics solutions, and customer support options. Committed to innovation and sustainability, Cainiao is continuously improving its logistics network to meet the growing demands of global trade and e-commerce.

  • Official Website:
  • Phone: 951966
  • Email:
  • Address: 501 Fengxin Road, Yuhang District, Hangzhou City, Zhejiang Province
Cainiao Tracking

How To Track Cainiao Orders?

Tracking your shipment with Cainiao is a user-friendly process that ensures you are always updated on your parcel’s status. Here’s how to do it:

  1. Obtain Your Tracking Number: When your order is processed for shipping, you will receive a unique tracking number. This number is crucial for the tracking process.
  2. Access Cainiao’s Tracking Portal: Visit the official Cainiao website or the Cainiao tracking portal directly. The tracking section is prominently featured for easy access.
  3. Enter Your Tracking Number: In the tracking tool, input your tracking number in the designated field. Ensure the number is entered correctly to avoid errors.
  4. Submit and View Tracking Information: Click on the “Track” button after entering your number. The tool will display comprehensive details about your shipment, including its current location, transit history, and estimated delivery date.
  5. Seek Further Assistance if Needed: If you require additional help or if your tracking information is not available, Cainiao’s customer support can provide further assistance and detailed information.


How can I get a tracking number for my Cainiao shipment?

Your tracking number is usually provided by the seller or the e-commerce platform where you made your purchase. It can also be found in the shipping confirmation email or message you receive once your order is dispatched.

What should I do if my Cainiao shipment is delayed?

Use Cainiao’s tracking tool to check for any updates or notifications regarding your shipment. If there is an unusual delay, contact the seller for more information or reach out to Cainiao customer support.

Can I track multiple Cainiao shipments at once?

Yes, Cainiao’s tracking system may allow you to track multiple shipments simultaneously by entering each tracking number individually or through any batch tracking feature provided.

Why isn’t my Cainiao tracking information updating?

Tracking information may be delayed for various reasons, including delays in the logistics network or data processing. If updates are significantly delayed, consider contacting Cainiao customer support for clarification.

How accurate are Cainiao’s estimated delivery times?

Cainiao’s estimated delivery times are based on sophisticated algorithms and logistics data. While they strive for accuracy, actual delivery times can be affected by factors outside of Cainiao’s control, such as customs clearances and transit delays.

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